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Frequently asked questions

Crafted for effortless glam, Dolliette wigs are designed with premium virgin hair and our signature lace technology for a natural, undetectable finish.

Each piece features:

• 100% Virgin Human Hair

• Pre-plucked natural hairline

• Adjustable cap for a secure fit

• Beginner-friendly construction

• Heat styling compatible

Designed for softness, movement, and long-lasting wear.

At Dolliette, each unit is carefully prepared, inspected, and packaged before leaving the Dollhaus.

Due to the intimate and hygienic nature of wigs and lace products, all sales are considered final.

We do not accept returns, exchanges, or refunds once an order has been processed and shipped.

Why We Maintain This Policy

Wigs are personal wear items. Once handled, tried on, or altered, they can no longer be guaranteed as unworn.

To protect the integrity, cleanliness, and luxury standard of our products, we uphold a strict final sale policy.

This ensures that every Dolliette unit received by our clients is untouched and quality-assured.

Order Accuracy

Please review your order carefully before checkout, including:

• Length

• Texture

• Density

• Lace Type

• Shipping Address

If you believe an error was made on our end, contact us within 48 hours of delivery and we will review the matter promptly.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Notify us within 48 hours of delivery

• Include clear photos

• Do not alter or wear the unit

We will assess and provide resolution where appropriate.

Cancellations

Orders may only be canceled within 12 hours of purchase.

After processing begins, cancellations are no longer available.

A Note from Dolliette

Our policies are designed to maintain fairness and preserve the luxury standard we promise every client.

We appreciate your understanding and your trust in Dolliette.

Where lace disappears, confidence begins.

Our signature Dolliette Silk Lace™ is designed to disappear into the skin for an undetectable melt.

Unlike traditional lace, Silk Lace™ offers:

• Ultra-thin lace construction

• Seamless blending with most skin tones

• Lightweight comfort for all-day wear

• A softer, more natural hairline appearance

The result is a flawless finish that looks like your hair, not a wig.

All Dolliette wigs are crafted with our signature 250% density for luxurious fullness and dramatic movement.

This density provides:

• Rich, voluminous body

• Glamorous styling potential

• Balanced weight for comfortable wear

• A full, luxurious finish without looking bulky

Unlike standard wigs that offer lower density options, Dolliette pieces are designed to deliver maximum glamour with natural movement.

Every texture is carefully balanced so the hair flows beautifully while maintaining fullness from root to ends.to maintain movement without looking bulky.

Yes. Dolliette wigs can be curled or straightened using heat tools.